Privacy policy

2. Data controller

The data controller for the processing of your personal data is:

3. What data do we collect?

We may collect the following categories of personal data:

• Contact details: Name, email address, phone number, postal address
• Booking details: Arrival and departure dates, number of guests, type of accommodation, special requests
• Payment details: Invoice address, company registration number (for business customers)
• Communication: Correspondence by email, via forms on the website or by telephone
• Technical data: IP address and technical information processed briefly for operations and security (e.g. protection against form abuse) and in server logs held by our hosting provider

4. How do we use your data?

We use your personal data to:

• Process and manage your bookings
• Communicate with you regarding your reservation or enquiries
• Send confirmations, reminders and important information
• Improve our services and website
• Fulfil legal obligations
• Carry out marketing – only if you have specifically consented to it

5. Legal basis for processing

We process your personal data on the following legal bases:

• Contract: Processing is necessary to fulfil our agreement with you (e.g. a booking)
• Legal obligation: Processing is required to fulfil legal obligations (e.g. booking records)
• Consent: For marketing and non-essential cookies
• Legitimate interest: To improve our services and protect our business

6. How long do we keep your data?

We keep your personal data for as long as is necessary for the purposes for which it was collected, or for as long as we are required to do so by law.

• Booking data: Data constituting accounting records (e.g. invoices and payment documentation) is kept for 7 years in accordance with the Swedish Bookkeeping Act. Bookings are handled in our booking system, which is operated by our system provider
• Communication: Normally kept for up to 2 years after the last contact, or longer if needed to handle an ongoing matter or a legal claim
• Marketing consent: Kept until you withdraw your consent

7. Sharing with third parties

We do not share your personal data with third parties except in the following cases:

• Service providers: Companies that process data on our behalf (e.g. booking system, payment providers, email provider and operations/hosting provider)
• Legal requirements: When we are required to by law or by a decision of a public authority
• Consent: With your explicit consent

All service providers are contractually obliged to protect your data and to use it only for the purposes for which we have engaged them. Some providers may process data outside the EU/EEA. When this happens, we ensure that the transfer is protected by valid transfer mechanisms under the GDPR, such as the European Commission's standard contractual clauses.

8. Your rights

You have the following rights regarding your personal data:

• Right of access: Request a copy of your data
• Right to rectification: Request that inaccurate data be corrected
• Right to erasure: Request that your data be deleted (under certain conditions)
• Right to restriction: Request that processing be restricted
• Right to data portability: Request that your data be transferred to another service
• Right to object: Object to processing based on legitimate interest
• Right to withdraw consent: Withdraw any consent you have given, at any time
• Right to lodge a complaint: If you believe we are processing your personal data incorrectly, you have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY), www.imy.se. You can also contact the supervisory authority in your own EU country

To exercise your rights, contact us at info@gokaskrattscamping.se. We will respond to your request within 30 days.

9. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss or misuse. This includes encryption, firewalls, secure servers and restricted access to personal data.

10. Cookies

We use cookies and similar technologies on our website. For more information, see our Cookie policy.

11. Changes to this privacy policy

We may update this privacy policy when necessary. In the event of significant changes, we will inform you via a notice on our website.

12. Contact us

If you have any questions about our privacy policy or how we handle your personal data, please don't hesitate to contact us: